Payment

Mornington Sea Glass uses PayPal for all purchases. We do not accept credit card payments directly or store financial information of our customers on our website. All credit card information is securely processed and stored by PayPal.

PayPal’s customer protection policy can be viewed here.

PayPal’s Privacy Policy can be viewed here.

You don’t need to have a PayPal account to pay for your purchase.

If you have any questions before or after placing an order please do not hesitate to contact us.

If you need something urgently please contact us before checkout to ensure we can get it to you in time. We will always do our best to ensure you get your jewellery as soon as we can.

 

Shipping

Within Australia:
We will send your sea glass gift via Australia Post within Australia. We choose to post our sea glass in a small box to ensure your gift is protected as much as possible. While an envelope is a cheaper option, we believe peace of mind is worth an extra couple of dollars.
You do have a choice when ordering to choose standard delivery or signature on delivery for an additional charge. Please allow 1-2 days for us to send your item and a further 1-7 days for delivery, depending on where you live in Australia.

Shipping overseas
Please contact us first so we can provide you with an international shipping quote. Please check with your local custom organisation if you have any questions regarding custom fees or other duties.

 

Packaging

At Mornington Sea Glass we provide reusable cloth jewellery bags or earthboard gift boxes that are made from 100% Australian made recycled board. We post our jewellery in recyclable boxes filled with wood wool, an eco friendly product that is completely biodegradable and made from timber from responsible sources.

 

Gifts

If you are purchasing for someone else and would like the gift posted directly to them, please let us know. We are happy to include a complimentary handwritten gift card and gift wrapping.

 

Returns and Exchanges

All designs sold by Mornington Sea Glass are of the highest quality. It is important to us that you are happy with your purchase. Our refund and exchange policy follows guidelines set by Consumer Affairs Victoria:

You are entitled to choose a refund or repair or exchange or credit if the item you have bought from us:
has faulty craftsmanship or, is significantly different to those shown or described to you.

Please note, glass breakage and normal wear and tear are not included.

Additionally, we photograph our sea glass outside in natural sunlight so the colour of the sea glass in your gift may vary slightly in an inside setting compared to the photo.

On genuine sea glass you will see small marks and indentations. These reflect the many, many years of being exposed to the sun, waves, rocks and sand. Sea glass is not perfectly smooth and rarely flawless. Treasure this, as it is how you know you have something that is truly old and unique and has been shaped by nature itself.

While we are not obliged to give a refund if you simply change your mind, it is our belief that we are not happy unless you are, so we will provide you with an exchange item or credit if your original purchase item is returned to us within 10 business days. Items must be returned undamaged with the original packaging and copy of sales receipt. Do not tape boxes as it will damage them for re-use. Our environment policy is important to us and we pride ourselves in recycling and re-using wherever possible.

We will pay all shipping costs for refunds due to craftsmanship only.

To make a return or exchange, you must contact us prior to sending your item(s) back.

 

The silver we use

At Mornington Sea Glass we have designed our jewellery to be as easy as possible to enjoy.

We choose to use Argentium silver for our chains and when we set our jewellery where possible not only because it has an incredible natural brightness and lustre, but it is harder, stronger and more durable than regular sterling silver. Made with a touch of germanium, Argentium it is also more tarnish resistant.

This means our jewellery pieces made with Argentium are more resistant to damage from scratches and dents, which is great for those of us who love to regularly wear it!

Argentium silver is also more pure than traditional sterling silver (which has 92.5% silver). At Mornington Sea Glass we use two grades of Argentium silver: 93.5% minimum silver content and 96% minimum silver content.

One other important aspect of Argentium silver production to note is all our silver is sourced from recycled material, and our supplier has traceability of that silver back to the refinery. We know that sustainability and ethical manufacturing is important to our customers

For those with allergy concerns, Argentium alloys do not contain nickel.

At Mornington Sea Glass we will always state in the product description if your jewellery has been made with Argentium silver or Sterling Silver.

Argentium is more expensive than regular sterling silver, however we strongly believe if your sea glass has survived being tossed around in the bay for many decades, then offering slightly more expensive, higher quality jewellery options means it can be enjoyed for even longer!

 

Caring for Mornington Sea Glass jewellery and homewares

To keep clean your Mornington Sea Glass jewellery, simply wipe away any dust or finger marks with a soft cloth or, for more intricate pieces, wash them in warm soapy water, rinse and dry immediately to avoid water marks. A warm wash is great for sea glass as well.

An occasional wipe with a clean silver polishing cloth will help to maintain your jewellery’s shine and lustre.

Please do not use ‘dip’ polishes or electrolytic cleaning processes with Argentium silver. As recommended for other precious metals, it is advisable to remove Argentium silver and sterling silver jewellery before entering swimming pools/spas and before carrying out activities where your jewellery could come into contact with chemicals.

Sea glass is strong but it is old glass! It can damage if dropped or knocked on a hard surface. If you would like a more frosted look to your sea glass wash and dry with a soft cloth or towel. If you prefer a ‘just washed up from the ocean’ look, you can dab a small amount of mineral oil on the sea glass after drying.

Never put your sea glass homewares such as canapé knives, pate knives, cheese knives, wine stoppers, jam spoons, appetizer spoons, appetizer forks or coffee scoops in the dishwasher. A gentle HANDWASH only is recommended.

 

Crystal Jewellery

Please note while we handcraft our sea glass jewellery, our crystal pendants are sourced from reputable makers and added to our collection to complement our sea glass designs. Similar to sea glass, each crystal has a unique shape and hue so while jewellery style is similar, the shape, colour intensity and pattern on the crystal will vary and be unique from piece to piece. An uncut un-shaped gemstone of gem grade is called  ‘rough’. It is the stone in its natural form, often found in the ground, just as mother nature made.

 

Wholesale

We do sell Mornington Sea Glass jewellery and homewares. Please contact us for further information.

 

Stockists

While we provide our recommended prices to our stockists it is the choice of the stockist to sell Mornington Sea Glass products at the price that best fits their store.

 

Copyright

Mornington Sea Glass retains full copyright over our work, design text and images. We are happy for customers to share our images on social media such as Facebook, Instagram and blogs. However it would be much appreciated if you could please credit our work. We are a small local hobby size biz working hard to offer unique photographs of our sea glass and products. For any other enquiries re using our images, please contact us.

 

Contacting us

You are most welcome to email us direct at info@morningtonseaglass.com.au or join us on Facebook or Instagram.

Note that we are based in Australia, so if you are contacting us from outside Australia, there could be time zone differences. We will contact you as soon as possible.

 

Privacy

At Mornington Sea Glass we will never provide your information to a third party. If you choose to join our mailing list we will only collect the information you voluntarily provide to us. This will only be used to send you
e-newsletters as you requested and emails from us about our sea glass that we think you may be interested in.

Mornington Sea Glass uses PayPal for all purchases. We do not accept credit card payments directly or store financial information of our customers on our website. All credit card information is securely processed and stored by PayPal.

PayPal’s Privacy Policy can be viewed here.